Battle.net Authenticator

I have a Battle.net Authenticator, and until recently, worked just fine. That was, until I was thrown into a pool with it in my pocket and no longer works. As I tried to remove it from the selection from Blizzard Support, I was denied for the simple reason that the name on the account and the name on the government-issued ID are different. For Battle.Net, I only gave them my first letter of my first name, instead of the whole thing, because it is what my real ID friends call me. And of course, my government-issued ID has the whole name, and since they differ, they would not remove it, and leaves me unable to log in. Any help?

ohmygod ...

Did you ordered the game online on blizzard site ? or you bought it in a retail shop ? credit card number could help sometimes

I got it online, but if you look for yourself, they don't give you much slack when removing one. And I figured out why I can't get SC2 on my laptop(main usage), not enough CPU processing speed >.<